Head Performance Management, Consumer Banking

Job description

This role has an integrated oversight of sales strategy, implementation and performance management across all channels. Key responsibilities include driving KPIs and sales optimisation.

Develop and enable integrated sales proposition & strategy delivery across Distribution
Work towards channel-agnostic delivery of sales, differentiated by segments
Set KPI, performance management, Magic 20
Strategise and develop optimal catchment strategy
Optimize channel mix by addressing customer needs (ETB & NTB)from the most suited & economically viable channel
Work along with stakeholders in integrated workforce planning & capacitisation including Strategic People Agenda
Embed SCB Way in sales operating rhythm

Key Roles & Responsibilities

Strategy Formulation & Execution, and Financial Management
1.Measurement
•Maximise common set of sales KPIs across all channels
•Drive sales scorecards that support the various roles

2.Sales Performance
•Develop and be responsible for executing sales strategy, policy framework, KPI’s and performance management across all channels
•Develop and be responsible for process for monitoring sales performance and identifying best channels to address geographical & customer segment.
•Develop and be responsible for process of optimization by channel in order to achieve sales targets
•Be responsible for the annual sales budgets at country level and support in meeting these numbers while optimizing channel mix along with addressing customer needs (ETB & NTB) from the most suited & economically viable channel
•Work along with stakeholders in integrated workforce planning & capacitisation including Strategic People Agenda
•Embed SCB Way in sales operating rhythm

3.Strategic / Incubation
•Enable integrated sales proposition & strategy delivery across Distribution
•Work towards channel-agnostic delivery of sales, differentiated by segments
•Incubating / developing sales channels from concept to industrial strength, i.e., voice and virtual service to sales, PfB distribution model
•Strategize and develop optimal catchment and territory management strategy

Part of Decision Making Process for
•Annual sales plans and performance standards across channels for the country
•Country sales strategy and channel mix

Decision Rights
•Sales KPI’s across channels and performance management
•Sales People Agenda – Job family mix, profiling, score cards, career planning
Risk management & control
Ensure that all policies, procedures and practices comply with local regulatory requirements, reflect best practices and are within Group directions
Establish operational risk controls, key risk indicators and risk management procedures
To ensure no adverse ratings in internal audits by Compliance and ensure a minimum of a satisfactory rating in Group Audit
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager. (for all levels of staff)
Promote and enforce consistency in implementation of all policies

Qualifications & Skills

Functional
•Thought leadership in strategy, business development and an insightful appreciation of distribution management, industry developments, retail banking products and customer strategies
•Domain expertise in Sales Performance Management
•Strategy articulation and execution
•Project leadership and management
•In depth knowledge of local country, experience of the region an advantage. Has managed and was accountable for multiple local geographies
Personal
•Strong strategic acumen coupled with strong execution capability
•Relationship building & influencing – able to build strong relationships across internal and external stakeholders. Adept at working across matrix organization
•Team leadership – Able to build strong bench strengths in Sales & Performance Management and provide leadership to the team.

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required. 

Apply on scb website